Shipping & Returns

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DELIVERY WITHIN AUSTRALIA


Flat rate $8 (up to 500gm) & $12.50 (500gm - 3kg).



Free shipping for all orders over $50 (Australia Post eParcel)


Parcels normally  take 2-3 working days delivery.



INTERNATIONAL ORDERS


Ena ships internationally to countries in Europe, Asia and the Americas via Aust. Post International or DHL.
Postage rates vary based on location, costs are displayed at checkout.


Parcels may take up to 2-3 weeks to arrive depending on your location.



DELIVERY TERMS


Ena is not responsible for delays caused by adverse weather conditions or the customs clearance process.


In the case that our carrier is unable to deliver a package due to an incorrect address entered by you, your refusal to pay duties, multiple failed attempts to reach you at point of delivery or otherwise, Ena is not responsible for payment of return shipping costs or costs to resend the package. You are responsible for all shipping costs associated with returned packages due to failed delivery.


For purchases outside of Australia, Ena is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and the importation of certain products.



RETURNS


In the case of purchase of a product from this website which satisfies one or more of the following scenarios we will gladly arrange a refund or exchange of the product:


The product proves faulty within 30 days of receiving the product and/or date of invoice.


The product does not match its description as provided when sold.


The product received is not the product ordered.


The product has been damaged in transit.


Purchases made via retail stores must be returned to their point of purchase.


Returns must include a copy of the orignal purchase receipt/invoice.


Return address:


Ena Products Online Returns


PO Box 168


West Brunswick 3055



Return enquiries:


hello@enaproducts.com.au

Wholesale Enquiries

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Ena is always on the lookout for new stockists who share the same values. If you are a stockist and are interested in stocking Ena Products please contact us via the Support form.

Terms & Conditions

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TERMS OF USE


These Terms and Conditions of Use and agreement to Terms and Conditions of Use apply to the Ena Products Pty Ltd (trading as Ena Products) through the website located at www.enaproducts.com.au (the “Site”), this site is the property of Ena Products Pty Ltd (ABN 33 628 709 866).



COPYRIGHT


Unless otherwise indicated, Ena Products owns or licenses the copyrights to all content on the website and all trademarks, designs, logos, trade names and products of Ena Products . All website design, content (including but not limited to text, codes, graphics, logos, photos), and intellectual property is protected as copyright under Australian and other international trademark laws and is under ownership of Ena Products our affiliates, partners, and licensors. 


Ena Products will enforce intellectual property rights to the fullest extent under legal jurisdiction. Users may not use, alter, reproduce, redistribute, transmit, or exploit any of our content without the written permission of Ena Products. Nothing on this website grants users with the approval to use any content, in whole and in part, without the written permission of Ena Products.


Request for permission to reproduce any information contained on the website, such as for marketing purposes should be addressed to hello@enaproducts.com.au.   Even with permission, Ena Products reserves the right for final approval before publication of using our content. You, the user, shall agree that you will not use the website or website content to violate any applicable laws or regulations of any country.



PRODUCT INFORMATION 


Although we try to keep the site as updated as possible, some information, descriptions, photographs, and prices on our site may not always reflect the most recent correct information.



LIMITATION OF LIABILITY


Your use of this website is undertaken at your own risk.


To the extent permitted under the Trade Practices Act 1974 and other relevant legislation, this website and all information, content, materials, products and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of information on this website.


By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products or services therein, unless otherwise specified in writing.


In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.



ACCOUNTS & PASSWORDS


Some features of this website require you to log on using a username and password.  You are responsible to maintain the confidentially of your account information including your password and the activity of your account.



PRICES


Item prices may change. Your shopping cart will reflect the most recent price. 


Product prices exclude shipping and handling charges which will be calculated at checkout. Sales tax (GST) may be applied where applicable based on shipping address.



PRIVACY


Your purchase or subscription to the newsletter and your access of this website constitutes acceptance of our Privacy Policy. To view our Privacy Policy here - 



SECURITY


We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.


You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

Privacy Policy

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Privacy Policy


Effective date:  Nov 8, 2019



Ena Products (“us”, “we”, or “our”) operates the enaproducts.com.au website (hereinafter referred to as the “Service”).


This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.


We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from enaproducts.com.au



Definitions


Service
Service is the enaproducts.com.au website operated by Ena Products  Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Cookies
Cookies are small files stored on your device (computer or mobile device). Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data. Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively. Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.



Information Collection and Use


We collect several different types of information for various purposes to provide and improve our Service to you.



Types of Data Collected



Personal Data


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:


Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data


We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.



Usage Data


We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.



Tracking & Cookies Data


We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.


Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:


Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes.



Use of Data


Ena Products uses the collected data for various purposes:


To provide and maintain our Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer support To gather analysis or valuable information so that we can improve our Service To monitor the usage of our Service To detect, prevent and address technical issues To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information



Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)


If you are from the European Economic Area (EEA), Ena Products legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.


Ena Products may process your Personal Data because:


We need to perform a contract with you You have given us permission to do so The processing is in our legitimate interests and it is not overridden by your rights To comply with the law



Retention of Data


Ena Products will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.


Ena Products will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.



Transfer of Data


Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.


If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.


Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Ena Products will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.



Disclosure of Data


Disclosure for Law Enforcement


Under certain circumstances, Ena Products may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).



Legal Requirements


Ena Products may disclose your Personal Data in the good faith belief that such action is necessary to:


To comply with a legal obligation To protect and defend the rights or property of Ena Products  To prevent or investigate possible wrongdoing in connection with the Service To protect the personal safety of users of the Service or the public To protect against legal liability



Security of Data


The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.



Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)


We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.


You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.



Your Data Protection Rights under the General Data Protection Regulation (GDPR)


If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Ena Products aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.


If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.


In certain circumstances, you have the following data protection rights:


The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. The right to object. You have the right to object to our processing of your Personal Data. The right of restriction. You have the right to request that we restrict the processing of your personal information. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. The right to withdraw consent. You also have the right to withdraw your consent at any time where Ena Products relied on your consent to process your personal information.


Please note that we may ask you to verify your identity before responding to such requests.


You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).



Service Providers


We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.


These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.



Analytics


We may use third-party Service Providers to monitor and analyse the use of our Service.


Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en



Behavioral Remarketing


Ena Products uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.


Google Ads (AdWords)Google Ads (AdWords) remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsGoogle also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en FacebookFacebook remarketing service is provided by Facebook Inc.You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation



Links to Other Sites


Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.


We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.



Children’s Privacy


Our Service does not address anyone under the age of 18 (“Children”).


We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.



Changes to This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.



Contact Us


If you have any questions about this Privacy Policy, please contact us:


By email: hello@enaproducts.com.au